{"id":1085,"date":"2019-06-22T16:57:12","date_gmt":"2019-06-22T16:57:12","guid":{"rendered":"https:\/\/rentals.ca\/blog\/?p=1085"},"modified":"2019-06-13T16:59:31","modified_gmt":"2019-06-13T16:59:31","slug":"eliminate-the-guesswork-in-tenant-screening","status":"publish","type":"post","link":"https:\/\/rentals.ca\/blog\/eliminate-the-guesswork-in-tenant-screening","title":{"rendered":"Eliminate the Guesswork in Tenant Screening"},"content":{"rendered":"<p>Tenant screening is <i>the <\/i>most important process a landlord needs to master when managing passive income properties.<\/p>\n<p>Finding a good property, thorough market research and negotiating good rates on the mortgage are steps that ensure your rental <i>can <\/i>be lucrative. \u00a0But rent a unit to a tenant that you eventually evict and you can kiss goodbye your profitability.<\/p>\n<p>In this article, we\u2019ll show you a basic but thorough tenant screening process that\u2019s easy to implement with actionable tips.<\/p>\n<h2><b>Draft an Ideal Tenant Profile Before Advertising the Property<\/b><\/h2>\n<p>As you get ready to <a href=\"https:\/\/rentals.ca\/blog\/landlord-guide-how-to-advertise-your-rental-property\">advertise your rental property<\/a>, take a few minutes to write down what kind of tenant you\u2019re looking for.<\/p>\n<p>Of course, everyone would like a well- established doctor couple that listens to classical music on low and pays rent on time. \u00a0But that\u2019s not realistic is it?<\/p>\n<p>Rather, look at your property and try to estimate what type of tenants it\u2019s likely to attract. \u00a0Here are a few considerations:<\/p>\n<h3><b>What\u2019s the Tenant\u2019s Ideal Income to Rent Ratio?<\/b><\/h3>\n<p>Some recommend the tenants should have a gross salary equivalent to 3x the monthly rent. \u00a0Here\u2019s an example:<\/p>\n<p>A property renting for $1,500 a month rent would require the tenant to make $4,500 (3 x 1,500) or more a month, or $54,000 a year (3 x 1,500 x 12).<\/p>\n<p>While this is the industry rule of thumb, remember that not all rental properties are equal. \u00a0If your property is in an expensive part of town with tons of expensive restaurants, shopping and entertainment nearby, you may want to raise that ratio to x3.5 or even x4. \u00a0This is to account for the lifestyle the tenant is likely to partake in.<\/p>\n<p>On the other hand, if you bought a rental in a financially depressed part of town, maybe you\u2019ll want to lower your ratio to x2.9 or even x2.75 in order to accept applications from a broader pool of applicants.<\/p>\n<h3><b>Will All Prospective Tenants Have Rental Histories?<\/b><\/h3>\n<p>If you bought in an area that accommodating mostly new immigrants, you may be doing yourself a disservice by using rental history as a tenant screening criteria.<\/p>\n<p>This is similar with student housing around colleges and universities. \u00a0Most first year students don\u2019t have a rental (or credit) history for you to verify.<\/p>\n<p>All this doesn\u2019t mean you have to lower your tenant screening standards. \u00a0Rather, be flexible if after a few weeks of posting the property you\u2019re not getting any ideal candidates.<\/p>\n<h2><b>Save Time by Pre-Screening Tenants With a Solid Listing<\/b><\/h2>\n<p>There\u2019s no point screening potential tenants that don\u2019t meet your standards. \u00a0So why invite those kinds of tenants for a visit in the first place?<\/p>\n<p>Your listing should include all the details of the property, what kind of tenants love the unit, where it\u2019s located, what it offers, how clean it is and when it was renovated.<\/p>\n<p>If you\u2019re looking to attract higher income tenants, don\u2019t forget that you can also <a href=\"https:\/\/rentals.ca\/blog\/why-landlords-should-consider-staging-their-rental-property\">stage the rental property<\/a>.<\/p>\n<h2><b>The 10 Step Tenant Screening Process<\/b><\/h2>\n<p>Throughout the tenant screening process, your primary focus is to validate the information the tenant gives you and attempt to identify any \u201cred flags\u201d. \u00a0If you come across such a \u201cred flag\u201d it\u2019s usually a sign you should pass on that tenant.<\/p>\n<h3><b>Step 1: Pre-Screen Prospective the Tenant Over the Phone<\/b><\/h3>\n<p>Don\u2019t invite a tenant over for a visit if he or she doesn\u2019t meet your standards. \u00a0Instead, use the first phone call (when the tenant calls to book a visit) as a first screening opportunity.<\/p>\n<p>Points you\u2019ll want to cover are:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b>What\u2019s your ideal move-in date?<\/b> A red flag is a move that\u2019s soon or immediate. \u00a0But ask why as the tenant may have a valid reason. \u00a0This may be a sign that the tenant is being evicted.<\/li>\n<li><b>What\u2019s your budget?<\/b> To attempt to find if the tenant can afford the advertised rent.<\/li>\n<li><b>Have you looked at other rentals in the area?<\/b> and,<b> What attracts you to this neighborhood?<\/b> \u00a0Do they have a good reason to move in your area or are they looking for a quick place to stay?<\/li>\n<li><b>Do you have previous landlord references?<\/b> \u00a0You\u2019ll be calling up those references later. \u00a0If they don\u2019t, ask why. It may be that they\u2019re new to the rental market. \u00a0Don\u2019t screen them out yet!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>What do you do for a living? \u00a0You\u2019ll be looking up the tenant online afterwards and calling references. \u00a0This is a good way to validate if they\u2019re being honest. A red flag to look for is a tenant that oversells a job title.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>No one likes being interrogated on the phone so sparse these questions throughout the phone call with the tenant.<\/p>\n<h3><b>Step 2: Send the Tenant an Application Form<\/b><\/h3>\n<p>Assuming everything checks out over the phone, you can send the tenant an application form before the visit. \u00a0Ask for an email address to send it to as this will help when looking at your tenant\u2019s online profile.<\/p>\n<p>Here is the information you\u2019ll want to collect on the tenant:<\/p>\n<ul>\n<li><b>Personal identifying information:<\/b> full legal name, current address, phone and email address, and date of birth.<\/li>\n<li><b>Residential history:<\/b> landlord\u2019s contact information and previous home addresses.<\/li>\n<li><b>Employment history:<\/b> current employment, name of position, supervisor contact information, and income.<\/li>\n<li><b>Financials:<\/b> outstanding debt and if the tenant consents to you checking their credit profile.<\/li>\n<li><b>Emergency contact information.<\/b><\/li>\n<\/ul>\n<p>Make sure your application form includes a section where the potential tenant gives you express consent to run the checks, especially for credit history.<\/p>\n<p>Some tenants prefer to wait until the visit to fill out the form. \u00a0That\u2019s understandable as it\u2019s filled with personal information. If that\u2019s the case, don\u2019t consider that a red flag.<\/p>\n<p>A tenant that arrives with a completed application form is a good sign. \u00a0It means they\u2019re motivated to get the rental, sight unseen. This is usually the case for renters seeking rare units in tough rental markets.<\/p>\n<h3><b>Step 3: Look at the Tenant\u2019s Online Footprint<\/b><\/h3>\n<p>Before the visit, spend a few minutes looking for the tenant online and on social media platforms.<\/p>\n<p>Here\u2019s how you can check them out:<\/p>\n<ul>\n<li><b>Google: <\/b>they may have been mentioned in news articles.<\/li>\n<li><b>LinkedIn:<\/b> keep in mind that if you\u2019re logged into your account, they\u2019ll see you looked at their profile. \u00a0This is where you can validate their employer and sometimes see who their supervisor is.<\/li>\n<li><b>Facebook:<\/b> all you\u2019re looking for is for signs that they\u2019ll be noisy tenants. \u00a0You shouldn\u2019t screen a tenant if he or she has hobbies you find strange.<\/li>\n<li><b>Instagram:<\/b> a platform mostly popular with millennials and younger generations..<\/li>\n<\/ul>\n<p>If you\u2019re not technically savvy, you can use a free service like <a href=\"http:\/\/pipl.com\">pipl.com<\/a>.<\/p>\n<h3><b>Step 4: Talk to the Tenant During the Property Visit<\/b><\/h3>\n<p>So far, everything checks out and you invite the tenant for a property visit. \u00a0You can use this opportunity to slip in a few more screening questions.<\/p>\n<p>Not everyone is gifted with Shakespearean eloquence, and that\u2019s fine. \u00a0That\u2019s why you should ask open ended questions. These get the tenant talking instead of you.<\/p>\n<p>For example, you can ask questions like \u201ctell me about your job\u201d, instead of \u201cwhere do you work\u201d or \u201cwhat do you do\u201d.<\/p>\n<p>Here are a few more topics you can cover during the visit:<\/p>\n<ul>\n<li>Who else will be living with the tenant.<\/li>\n<li>The types of pets the tenant is bringing.<\/li>\n<li>Discuss the smoking policy of the building.<\/li>\n<li>If in a condo building, discuss the noise policy or any other by-law that may affect the tenant\u2019s enjoyment of the rental.<\/li>\n<\/ul>\n<p>The visit is also a good time to clarify any conflicting information between what the tenant told you over the phone and what you found online or on the application form.<\/p>\n<p>You can also screen tenants by analyzing the behavior during the visit. \u00a0This will give you an idea what kind of person you\u2019re dealing with. Here are a few points to look for:<\/p>\n<ul>\n<li>Was the tenant on time?<\/li>\n<li>What\u2019s cleanliness of the car?<\/li>\n<li>Does the tenant present himself\/herself well?<\/li>\n<li>Does the tenant close closet doors after looking into them?<\/li>\n<li>Did the tenant remove his\/her shoes?<\/li>\n<li>Did the tenant turn off the lights when leaving the room?<\/li>\n<li>Did the tenant comment on how clean the unit is?<\/li>\n<\/ul>\n<p>Keep in mind that the tenant\u2019s focus is on visiting the apartment, not necessarily answering your questions. \u00a0You may get partial answers. If that happens, cover the question again later when the visit ends.<\/p>\n<h3><b>Step 5: Ask for the Tenant\u2019s Photo IDs During the Visit<\/b><\/h3>\n<p>Prior to the visit, remind the tenant to bring valid photo ID, ideally two pieces. Then during the visit, ask to see the ID. \u00a0This is a crucial step in preventing fraudulent applications.<\/p>\n<p>Keep in mind that not all tenants have driver\u2019s licenses. \u00a0The following can be used for validating someone\u2019s identity:<\/p>\n<ul>\n<li>Provincial health cards.<\/li>\n<li>Permanent resident or refugee cards.<\/li>\n<li>Certificate of Indian status cards.<\/li>\n<li>Nexus cards.<\/li>\n<li>Passports.<\/li>\n<\/ul>\n<p>If you\u2019re dealing with new immigrants to Canada, they may not have federally or provincially-issued ID.<\/p>\n<h3><b>Step 6: Verify Tenant\u2019s Employer Information Yourself<\/b><\/h3>\n<p>Employer contact information found in the tenant screening form isn\u2019t necessarily the tenant\u2019s supervisors\u2019 contact. \u00a0Who\u2019s to say it\u2019s not a colleague the tenant gets along well with? Or even worse, a random friend that agreed to play the part?<\/p>\n<p>When it\u2019s time to call references, verify the contact information yourself.<\/p>\n<p>This independent verification can take many forms depending on the industry or job type.<\/p>\n<p>For white collar jobs you can open LinkedIn, find the supervisor and call them directly through contact information found there.<\/p>\n<p>For blue collar jobs, it can get a bit more complicated as not all industries lend themselves well to LinkedIn. \u00a0In those cases, you can Google or find the business in the Yellow Pages. Call the receptionist and ask to speak to the tenant\u2019s supervisor. \u00a0Just make sure you mention that it\u2019s for a rental reference check.<\/p>\n<p>Your goal is to see if the tenant is indeed an employee. \u00a0Stick with the bare minimum questions here, you\u2019re bothering people at work and being pushy with a supervisor could have consequences for the tenant.<\/p>\n<h3><b>Step 7: Contact Previous Landlord References<\/b><\/h3>\n<p>Just as you checked the employer references, find the contact information of previous landlords yourself.<\/p>\n<p>This can be achieved by searching the address online. \u00a0You\u2019re bound to come across an active or archived listing which will contain the landlord\u2019s contact information.<\/p>\n<p>If the tenant lived in a large property managed by a corporation, the number provided should be easily searchable.<\/p>\n<p>Otherwise, you can contact your realtor or real estate lawyer. \u00a0They can run checks in the land registry of the tenant\u2019s current and previous addresses. \u00a0From there you\u2019ll get the names of the previous landlords which validates the information the tenant gave you.<\/p>\n<h3><b>Step 8: Check the Tenant With Your Local Landlord Association<\/b><\/h3>\n<p>Most provincial or city-specific landlord associations have tenant screening assistance services. \u00a0They can check to see if the tenant was ever reported by previous landlords.<\/p>\n<h3><b>Step 9: Conduct <\/b><b>Legal<\/b><b> Credit Checks on the Tenants<\/b><\/h3>\n<p>Whatever you do, don\u2019t use a credit report provided by a tenant. \u00a0How easy is it to create a fake report? Pull your own data.<\/p>\n<p>This part of the tenant screening process requires the tenant\u2019s permission. \u00a0You cannot perform a credit check on someone without their consent (more on that later).<\/p>\n<p>Running credit checks on tenants has become fairly easy as of late. \u00a0You can do so online at:<\/p>\n<ul>\n<li>Equifax\u2019s website.<\/li>\n<li><a href=\"https:\/\/certn.co\/tenancy\/\">certn.co<\/a>: a new service that uses artificial intelligence to screen tenants based on hundreds of data points.<\/li>\n<li><a href=\"https:\/\/www.tenantverification.ca\/\">TenantVerification.ca<\/a>: a professional tenant screening company.<\/li>\n<\/ul>\n<p>Here\u2019s what you\u2019re looking for when you get the credit report:<\/p>\n<ul>\n<li><b>Total debts:<\/b> will affect how much income they lose to repaying those debts. \u00a0Tenants will pay debts, buy food for themselves, pay utilities and pay rent with what\u2019s left. \u00a0You want to make sure they have enough left over for that last part don\u2019t you?<\/li>\n<li><b>Debts that went to collection:<\/b> a sign that the tenant has troubles meeting financial obligations.<\/li>\n<\/ul>\n<p>A tenant doesn\u2019t need to have a credit score of 775 to be considered reliable. \u00a0<a href=\"https:\/\/www.lowestrates.ca\/blog\/my-bad-credit-score-made-toronto-apartment-hunting-a-nightmare\">Not all great tenants have pristine credit<\/a>. \u00a0Using credit score as a screening criteria may make you pass up on potentially great tenants.<\/p>\n<p>In fact, you should avoid using the score solely for screening purposes. \u00a0Look at all the data you collected so far and come to a conclusion based on that. \u00a0The screening process should identify if the tenant is a reliable employee, was a good tenant and has reasonable financial discipline.<\/p>\n<h3><b>Step 10: Calculate the Tenant\u2019s Rent Affordability<\/b><\/h3>\n<p>With a paystub \u00a0(validated through the employer reference check) and the credit report, you can deduct whether the tenant can afford the unit.<\/p>\n<p>Run the tenant affordability screening check. \u00a0This involves multiplying rent by 3. If your tenant doesn\u2019t meet that monthly threshold, getting around to paying on time may be difficult.<\/p>\n<p>In instances where a couple is renting the unit together, calculate affordability based on one salary. \u00a0If one gets fired, can they still afford to live there?<\/p>\n<p>Where a couple wouldn\u2019t be able to afford rent on one salary, use your common sense.<\/p>\n<p>If they\u2019re renting in an expensive market that no single tenant could afford, give some leniency. \u00a0Similarly, if you found from the employer reference checks they\u2019ve been working there for 5+ years, it\u2019s unlikely they\u2019ll lose their jobs anytime soon.<\/p>\n<h2><b>Tenant Screening Tactics That Can Get You in Trouble<\/b><\/h2>\n<p>Throughout the tenant screening process, there\u2019s a few points along the road that can get you in trouble:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Acquiring the Tenant\u2019s Credit Information Illegally: In an attempt to save a few bucks, you ask your mortgage broker friend who has access to credit checks to run the Equifax. \u00a0Unfortunately, this is a breach of the tenant\u2019s privacy expectations. It\u2019s also a breach of your friend\u2019s terms and conditions with the credit agency. \u00a0If the tenant gave you permission to run a credit check, they only authorized you to see the results. \u00a0Pay the fee.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Asking Questions That Breach Human Rights Acts: Do you plan on having any more children? \u00a0Where you from? Are you married or single? \u00a0These are examples of questions that touch on traits protected by provincial <a href=\"https:\/\/www.chrc-ccdp.gc.ca\/eng\/content\/your-guide-understanding-canadian-human-rights-act-page1\">Human Rights Acts<\/a>. \u00a0Be careful what questions you ask and how you phrase them. Remember that you\u2019re not allowed to screen a tenant based on:<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li>race, colour or ethnic background,<\/li>\n<li>religious beliefs or practices,<\/li>\n<li>ancestry, including people of Aboriginal descent,<\/li>\n<li>place of origin,<\/li>\n<li>citizenship, including refugee status,<\/li>\n<li>sex (including pregnancy and gender identity),<\/li>\n<li>family status,<\/li>\n<li>marital status, including people with a same-sex partner,<\/li>\n<li>disability,<\/li>\n<li>sexual orientation,<\/li>\n<li>age, including people who are 16 or 17 years old and no longer,<\/li>\n<li>living with their parents,<\/li>\n<li>receipt of public assistance.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Insisting On Getting the Tenant\u2019s Social Insurance Number (SIN): According to Equifax, a SIN number isn\u2019t required to run a credit check and can be done with the full name, date of birth and address. \u00a0Insisting on getting the tenant\u2019s <a href=\"https:\/\/www.priv.gc.ca\/en\/privacy-topics\/identity-and-privacy\/social-insurance-numbers\/protecting-your-social-insurance-number\/\">SIN can be a breach of privacy<\/a>.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>Enforcing Illegal Pet Bans: In some provinces, a landlord cannot screen a tenant based on pets. \u00a0That said, if your unit is in a condo that has a pet ban, you need to let your tenant know about it so they can choose to bring the pet or not.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tenant screening is the most important process a landlord needs to master when managing passive income properties. Finding a good property, thorough market research and negotiating good rates on the mortgage are steps that ensure your rental can be lucrative. \u00a0But rent a unit to a tenant that you eventually evict and you can kiss [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":1086,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[5],"tags":[],"coauthors":[38],"class_list":["post-1085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-landlords"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eliminate the Guesswork in Tenant Screening<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rentals.ca\/blog\/eliminate-the-guesswork-in-tenant-screening\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eliminate the Guesswork in Tenant Screening\" \/>\n<meta property=\"og:description\" content=\"Tenant screening is the most important process a landlord needs to master when managing passive income properties. 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