{"id":1076,"date":"2019-06-20T16:38:18","date_gmt":"2019-06-20T16:38:18","guid":{"rendered":"https:\/\/rentals.ca\/blog\/?p=1076"},"modified":"2019-06-13T16:40:31","modified_gmt":"2019-06-13T16:40:31","slug":"how-to-build-a-relationship-with-your-property-manager","status":"publish","type":"post","link":"https:\/\/rentals.ca\/blog\/how-to-build-a-relationship-with-your-property-manager","title":{"rendered":"How to Build a Relationship with Your Property Manager"},"content":{"rendered":"<p>Hiring a property manager is a great way for <a href=\"https:\/\/www.bricksandagent.com\/blog\/benefits-of-using-property-management-company\">landlords to regain control of their busy schedule<\/a>. \u00a0Like any employee, hired service or consultant, property managers will go the extra mile for clients they have a good working relationship with.<\/p>\n<p>In this article, we\u2019ll go to explain how to hire the right candidate, how to communicate effectively and a few concrete steps you can take to build a solid relationship with you property manager.<\/p>\n<h2><b>Hire the Right Property Manager for Your Property<\/b><\/h2>\n<p>When you hire a property manager, you\u2019re entrusting your assets to someone else.<\/p>\n<p>While you may get monthly reports and the occasional phone call, day-to-day decisions are left to a stranger.<\/p>\n<p>That\u2019s why it\u2019s so important you build a solid relationship with your manager. \u00a0But before you can do that, you have to make sure you <a href=\"https:\/\/www.thebalancesmb.com\/the-complete-guide-to-property-managers-2124874\">find a property manager that\u2019s the right fit for you<\/a>.<\/p>\n<p>Here are a few criteria that\u2019ll help you narrow down property managers:<\/p>\n<ul>\n<li><b>The distance between the management office and your rentals: <\/b>this will affect how quickly they respond to tenant issues. \u00a0This could have impact on your turnover rate.<\/li>\n<li><b>The number of \u2018doors\u2019 managed vs the size of the management company: <\/b>you don\u2019t want to hire a manager or company that\u2019s stretched too thin.<\/li>\n<li><b>The size and type of property the manager prefers handling:<\/b> apartment complexes, single family homes, multi family structures. \u00a0Try and find a manager that has experience with properties similar to what you rent out.<\/li>\n<li><b>The technology (if any) used by the property manager:<\/b> many property managers are using online tenant management systems to handle issues like maintenance and complaints. \u00a0This expedites the processes and helps keep tenants happy.<\/li>\n<\/ul>\n<h3><b>Questions You Can Ask<\/b><\/h3>\n<p>Once you find the right property management company or property manager, book a meeting.<\/p>\n<p>Take the opportunity to chit chat with the property manager that may be assigned to your properties. \u00a0If it doesn\u2019t \u2018click\u2019 during the first meeting, it may be a sign that you should look elsewhere. Most importantly, <a href=\"https:\/\/www.thebalancesmb.com\/property-management-interview-questions-part-i-2124824\">ask questions<\/a> relating to the manager\u2019s experience, education, track record, tenant screening process and maintenance and repair procedures.. \u00a0You should also ask for references you can call.<\/p>\n<h2>Once you\u2019ve found the right property manager for you and your properties, it\u2019s time to slowly build that relationship.<\/h2>\n<h2><b>Setup Clear Communication Channels<\/b><\/h2>\n<p>The first step is to setup clear communication lines between the two of you. \u00a0Email and cell phone are the basics.<\/p>\n<p>Expand the means through which you can communicate via new technologies. \u00a0Applications like WhatsApp and Telegram are free and secure communication tools that also work on wifi. \u00a0That makes it a lot easier for your property manager to reach you in case of an emergency when you go on vacation or business trips. \u00a0They also consume less data than email if you\u2019re paying for roaming.<\/p>\n<p>Once you\u2019ve exchanged communication methods, determine which is to be used for what situation and at what frequency. \u00a0This will avoid frustrations where the landlord feels bothered or, conversely, not kept updated often enough.<\/p>\n<h3><b>Have a Plan for Weekends and Vacations<\/b><\/h3>\n<p>Setup clear rules as to when your manager can contact you on weekends and for what reasons. \u00a0The last thing you want is to handle the day-to-day of your rental on weekends. After all, the point of hiring a manager is to be hands off isn\u2019t it?<\/p>\n<p>The same applies for vacation. \u00a0Remember to let your property manager know when you\u2019re leaving for prolonged vacation and how you can be reached. \u00a0However, make it clear that during this time period, you\u2019re only to be contacted for emergencies.<\/p>\n<h3><b>Define What Constitutes an Emergency<\/b><\/h3>\n<p>One of the biggest frustrations owners feel after hiring a property manager is not being kept informed of what\u2019s going with their asset. \u00a0But if you want to build a relationship of trust with your property manager, you\u2019ll need to let him or her make most of the decisions.<\/p>\n<p>That said, you\u2019ll still want to clearly define what constitutes an emergency which requires your input. \u00a0Here are a few examples:<\/p>\n<ul>\n<li>Repairs that cost more than $1,000<\/li>\n<li>Decisions that affect the short-term rentability of the unity<\/li>\n<li>Tenants missing more than two month\u2019s rent in a row<\/li>\n<li>A tenant\u2019s departure or arrival<\/li>\n<li>If the tenant screening process is too stringent for the type of rental<\/li>\n<\/ul>\n<p>Each landlord has a different definition of the word \u2018emergency\u2019. \u00a0If you take the time to define what that word means, your property manager will know where his boundary starts and ends. \u00a0This will reduce the amount of calls you get. This is particularly important if you plan on not being disturbed during a beach vacation.<\/p>\n<h3><b>Ask for Updates at Defined Intervals<\/b><\/h3>\n<p>Aside from setting the bar on what constitutes an emergency, you\u2019ll also want to setup a defined schedule for getting updates.<\/p>\n<p>But if your property manager rents out your unit to long term and reliable tenants, be flexible and ask for a yearly update or whenever a major expense is due. \u00a0This will free up the property manager\u2019s time and make him or her feel valued.<\/p>\n<h2><b>Get to Know Your Property Manager a Personal Level<\/b><\/h2>\n<p>It\u2019s no secret that people tend to work harder when they <a href=\"https:\/\/www.forbes.com\/sites\/sarahlandrum\/2017\/12\/08\/the-importance-of-working-for-a-boss-that-supports-you\/#19ea6e12486a\">feel a personal connection with their boss<\/a>. \u00a0It\u2019s no different when it comes to a landlord-property manager relationship<\/p>\n<p>Take a moment to ask your property manager questions to find out if you both have personal points in common. \u00a0Then when your property manager contacts you, use the opportunity to connect on a personal level first, then deal with the business at hand.<\/p>\n<p>Topics you\u2019re likely to have points in common are: kids and family, sports teams and hobbies. \u00a0You can also chit chat about the general real estate market, politics or world events.<\/p>\n<h2><b>Give Credit When It\u2019s Deserved<\/b><\/h2>\n<p>Even though you pay monthly fees for the manager\u2019s services, don\u2019t forget that managing properties is hard work. \u00a0The experience of managing rentals can be stressful not just for landlords, but property managers as well.<\/p>\n<p>If your property manager handles a difficult situation and updates you once it\u2019s resolved, make it a point to thank him or her.<\/p>\n<p>In a way, the property manager is similar to an employee in a company. \u00a0Giving credit when it\u2019s deserved is common practice in the workplace. It\u2019s also been shown to solidify rapport between employer and employee. \u00a0So why not use that same concept when managing your rental?<\/p>\n<h2><b>Wrapping This Up<\/b><\/h2>\n<p>There\u2019s many small things you can do build up your relationship with your property manager. \u00a0It all starts by finding the right candidate for the job. When that\u2019s done, communicating efficiently is critical. \u00a0Finally, don\u2019t forget that the manager is also a human, so take the time to nurture the personal relationship as well.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hiring a property manager is a great way for landlords to regain control of their busy schedule. \u00a0Like any employee, hired service or consultant, property managers will go the extra mile for clients they have a good working relationship with. In this article, we\u2019ll go to explain how to hire the right candidate, how to [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":1077,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[5],"tags":[],"coauthors":[38],"class_list":["post-1076","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-landlords"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Build a Relationship with Your Property Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rentals.ca\/blog\/how-to-build-a-relationship-with-your-property-manager\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Build a Relationship with Your Property Manager\" \/>\n<meta property=\"og:description\" content=\"Hiring a property manager is a great way for landlords to regain control of their busy schedule. \u00a0Like any employee, hired service or consultant, property managers will go the extra mile for clients they have a good working relationship with. 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